Privacy Policy

Last updated: August 29, 2026

1. Information We Collect

We collect information that you provide directly to us when you visit our website, place an order, create an account, contact us, or communicate with our customer support team. This information may include your full name, delivery address, billing address, mobile or WhatsApp number, email address, order and purchase details, payment and transaction information, and any other information you voluntarily provide to us. Payment information may be processed securely by our payment service providers, and we do not intentionally store your complete debit or credit card details on our servers.

2. How We Use Your Information

We use the information we collect to process and fulfill your orders, confirm your purchases, arrange shipping and delivery, provide order tracking information, process payments and refunds, and provide customer support. We may also use your information to communicate with you about your orders, returns, refunds, replacements, damaged products, or other customer service requests. We may use the information to improve our products, services, website, and customer experience, prevent fraud and unauthorized transactions, send important order-related notifications through email, phone, or WhatsApp, send promotional or marketing communications where permitted and where you have provided consent, and comply with applicable laws and legal requirements.

3. Information Sharing

We do not sell or rent your personal information to third parties. However, we may share necessary information with trusted service providers when required to operate our business and provide our services. This may include sharing your name, address, mobile number, and order details with courier and delivery partners for the purpose of delivering your order. We may also share necessary information with payment service providers to process online payments and refunds, technology and website service providers to operate and maintain our online store, and customer support or communication service providers when necessary to communicate with you. We may also disclose your information to government authorities, regulators, or law-enforcement agencies when required by applicable law or legal process. We only share information that is reasonably necessary for the relevant service or legal requirement.

4. Data Security

We implement reasonable and appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, misuse, or destruction. We take reasonable steps to protect the information collected through our website and business operations. However, no method of transmission over the internet or electronic storage is completely secure, and therefore we cannot guarantee the absolute security of your personal information.

5. Cookies and Tracking

We use cookies and similar tracking technologies to improve your experience on our website, remember your preferences, understand how visitors use our website, and provide relevant services and content. Our Shopify-powered store and certain third-party services may use cookies or similar technologies. You can control or disable cookies through your web browser settings; however, disabling certain cookies may affect the functionality and availability of some features of our website.

6. Your Rights

Depending on applicable law, you may have the right to request access to the personal information we hold about you, request correction of inaccurate or incomplete information, request deletion of your personal information where legally permitted, withdraw consent for certain uses of your information, and opt out of promotional or marketing communications.

7. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that personal information has been provided by a child under 13 without appropriate consent, we will take reasonable steps to delete such information.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, legal requirements, or privacy practices. When we make changes, we will post the updated Privacy Policy on this page and update the "Last updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, protect, and share your personal information.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact KitzoHome at kitzohome@gmail.com or through our Customer Care WhatsApp.