Shipping & Delivery Policy

Effective Date: September 11, 2026

Thank you for shopping with KitzoHome. This Shipping & Delivery Policy explains how we process and deliver orders placed through our online store.

1. Delivery Area

KitzoHome currently delivers products within India only. Delivery is available only to locations that are serviceable by our courier partners. Delivery availability may vary depending on the destination pin code and courier service coverage.

We do not currently offer delivery outside India.

2. Order Processing

Orders are processed after the order has been successfully placed and the required order information has been received.

We aim to process orders as quickly as possible. Processing time may vary depending on product availability, order volume, holidays, and other circumstances.

3. Estimated Delivery Time

The expected delivery time is generally:

5–10 days

Delivery times are estimates and may vary depending on your delivery location and courier service.

Remote locations may require additional delivery time.

4. Shipping Confirmation and Tracking

Once your order has been shipped, tracking information may be provided where tracking is available.

You may use the tracking information to check the status of your shipment.

Please allow some time for tracking information to become active after the shipment has been handed over to the courier.

5. Delivery Delays

Although we aim to deliver orders within the estimated timeframe, delays may sometimes occur due to circumstances outside our reasonable control, including:

Courier or logistics delays

Weather conditions

Public holidays

High order volumes

Incorrect or incomplete delivery information

Natural disasters or other unforeseen events

Other circumstances affecting transportation or delivery

If your order is delayed, please contact us at WhatsApp or kitzohome@gmail.com and we will make reasonable efforts to assist you.

6. Incorrect Delivery Information

Customers are responsible for providing accurate delivery information when placing an order.

Please carefully check your:

Full name

Delivery address

Phone number 

Email address

Other information requested during checkout

KitzoHome may not be responsible for delivery issues caused by incorrect, incomplete, or outdated information provided by the customer.

If you notice an error in your delivery information, contact us as soon as possible at Customer care WhatsApp / kitzohome@gmail.com.

7. Failed or Missed Delivery

If a delivery attempt is unsuccessful because the customer is unavailable, the address is incorrect, or the courier cannot reach the customer, the courier may make another delivery attempt or contact the customer according to its procedures.

Additional delivery arrangements may be subject to the courier's policies.

8. Cash on Delivery

KitzoHome accepts Cash on Delivery (COD) for eligible orders.

For COD orders, the customer must pay the applicable order amount when the package is delivered.

Please ensure that you are available to receive and pay for your COD order.

9. Card Payments

We also accept card payments through the payment methods available at checkout.

Orders paid by card are processed after successful payment authorization.

10. Damaged Packages or Products

If your package or product arrives damaged, please contact us as soon as possible and preferably within 3 days of delivery.

For damaged-product claims, we may require clear photographs or videos showing:

The damaged product

The outer packaging

The shipping label

Any visible damage to the package

This information helps us review the issue and determine the appropriate resolution.

Please do not dispose of the product or packaging until we have reviewed your request.

11. Wrong Product, Colour, or Type

If you receive a product that is materially different from what you ordered, such as the wrong product, colour, type, model, or variant, please contact us within 3 days of delivery.

Clear photos or videos may be required so that we can review the issue.

Minor colour differences caused by lighting, photography, or different screen settings may not necessarily be considered a product defect.

12. Delivery and Returns

Receiving an order does not affect your rights under our Return & Refund Policy.

Eligible return requests generally must be submitted within 3 days of delivery.

All return requests are subject to review and approval.

Please refer to our Return & Refund Policy for complete information about eligibility, required photos/videos, return instructions, and refunds.

13. Refund Timing

After an eligible return has been reviewed and approved, an applicable refund will generally be processed within 7–12 days.

The time required for the refund to appear in your account may vary depending on your payment provider or bank.

14. Contact Us

If you have questions about shipping or delivery, please contact us:

KitzoHome
Business Name: Kitzohome
Email: kitzohome@gmail.com

Customer care WhatsApp

We will make reasonable efforts to assist you with your order and delivery-related concerns.

Last Updated: September 11, 2026