Refund policy

Return & Refund Policy

Effective Date: September 11, 2026

At KitzoHome, we want you to be satisfied with your purchase. If you receive a damaged, incorrect, or materially different product, you may request a return according to the conditions below.

1. Return Period

Return requests must be submitted within 3 days of delivery.

Requests received after 3 days may not be accepted, except where required by applicable law.

2. Eligible Return Conditions

A return request may be accepted for:

  • Damaged products
  • A product that is different from what was ordered
  • A product where the colour is materially different from the product shown or ordered
  • A product where the type, model, or variant is different from what was ordered
  • An unused product that meets our return conditions

Products should be unused and in their original condition, with original packaging and accessories where applicable.

3. Photos or Videos Required

For damaged, incorrect, colour, type, or other product-related issues, customers must provide clear photographs or videos of the product when submitting a return request.

We may request additional photographs or videos if necessary to review the issue.

This helps us verify the condition of the product and determine the appropriate resolution.

4. Return Review & Approval

All return requests are subject to review and approval by KitzoHome.

After receiving your return request and supporting photographs/videos, our team will review the request.

Submitting a return request does not automatically mean that the return has been approved.

We will notify you of the outcome of the review and provide return instructions if the request is approved.

Please do not send the product back before receiving return instructions from KitzoHome.

5. Refund Processing

Once your return has been reviewed and approved, the applicable refund will generally be processed within 7–12 days.

The time for the refunded amount to appear in your bank account or payment method may vary depending on the payment provider or financial institution.

For prepaid card orders, refunds will generally be made to the original payment method where possible.

For Cash on Delivery orders, we may request appropriate bank or digital payment details to process an approved refund.

6. Damaged Products

If you receive a damaged product, please contact us within 3 days of delivery.

Please provide clear photographs or videos showing:

  • The damaged product
  • The packaging, where applicable
  • The shipping label/order information, where applicable

After reviewing the evidence, KitzoHome may offer a replacement, refund, or another appropriate resolution, subject to applicable law and product availability.

7. Incorrect Colour or Type

If the colour or type of the product received is materially different from what you ordered or what was represented in the product listing, please contact us within 3 days of delivery.

Clear photographs or videos may be required for verification.

Minor differences caused by lighting, photography, screen settings, or device displays may not be considered a product defect.

8. Unused Products

An unused product may be eligible for return if the return request is submitted within the 3-day return period and the product meets our return requirements.

The product should be unused, undamaged, and in its original condition, including original packaging and accessories where applicable.

9. Non-Returnable Conditions

A return may not be accepted if:

  • The product has been used, worn, washed, or altered.
  • The product has been damaged through customer misuse or improper handling.
  • Parts, accessories, or original packaging are missing where applicable.
  • The return request is submitted after 3 days of delivery.
  • The customer sends the product back without receiving return instructions.
  • The product does not meet the applicable return conditions.

10. Return Shipping

For an approved return involving a damaged, incorrect, or materially different product, KitzoHome will provide return instructions and communicate the applicable return-shipping arrangement.

For other eligible returns, any applicable return-shipping responsibility will be communicated to the customer before the return is arranged.

11. Exchanges / Replacement

If a damaged, defective, or incorrect product is confirmed, KitzoHome may offer a replacement where the same product is available.

If the product is unavailable, an appropriate refund or alternative resolution may be provided, subject to applicable law.

12. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible at kitzohome@gmail.com.

Cancellation may not be possible once an order has been processed, packed, shipped, or delivered.

13. Contact Us

For return or refund requests, please contact:

KitzoHome / Kitzohome
Email: kitzohome@gmail.com
Delivery Area: India

When contacting us about a return, please provide your order number, product details, reason for return, and clear photographs or videos where applicable.

We will review your request and respond as soon as reasonably possible.

14. Consumer Rights and Jurisdiction

Nothing in this Return & Refund Policy is intended to limit, exclude, or waive any consumer rights or remedies that cannot lawfully be limited or excluded under applicable Indian laws and regulations.

Subject to applicable law, any dispute arising out of or relating to an order, return, refund, or this policy shall be subject to the jurisdiction of the competent courts having jurisdiction over the location of Kitzohome’s business premises.

This jurisdiction clause does not restrict any mandatory rights or remedies available to consumers under applicable Indian consumer protection laws.